Ann Taylor Factory Reviews

I was looking late morning on Ann Taylor's website 8/28/22 and unfortunately i could not find a skirt suit on her website. Her website was frustrating. I'll look else where... sad

I ordered a dress on Ann Taylor online yesterday. The order confirmation stated my account would not be charged until the order shipped. My account was immediately charged, ok, that meant my order was shipped. This morning I receive an email stating they canceled the order, well they did not cancel the charge. Then I called them, the idiot on the phone LIED and said the account had not been charged, I am looking at the charge on line. Then I asked for a supervisor and am still on hold. Bottom line, this is fraud, they do not deserve your business. My last order and I took screen shots of my account and the emails from ANNTAYLOR. They should be sued into oblivion. Last order with this company, and their entire customer service department is staffed by people who barely speak english.

I paid my AT card off they charged me $3.31 interest after I had paid card off. They are charging me late fees for the $3.31 and now show on my credit report that I am delinquent $63.00. They are thieves trying to charge you after I paid account off. They received all the money that I owed them. They need to remove this from my credit report!!! SMH!!!!

I went into the Ann Taylor Loft, in Acton MA expecting an attitude with the service because I had a return.. I was shocked to be greeted very nicely, then I went to the desk and Alissa right away said hello and how can I help you.. She saw that I had a return and it was a little complicated because my daughter bought the clothes on line and I was returning them and reordering them in a different size.. She was so patient with me and so friendly, and actually some of the other sales people walk to the desk and I said, do you to work with me, we all laughed.. It was the best experience I have ever had in this store.. Allissa was super helpful and had a smile on her face the whole time..You must have new staff and I will definitely shop there agin..HORRAY FOR ALISSA

I would like to take this moment to express my opinion of Ms. Ludora Keyes, sales assistant located in the Lakeside Shopping Mall, Metairie, LA. Ms. Keyes, on many occasions has aided in making my shopping experience a pleasure and worthwhile at the Ann Taylor Store. She has displayed expert knowledge and great customer care in the performance of her job. I will always shop Ann Taylor stores, along as there are dedicated employees like Ms. Keyes.

Awful. Avoid at all costs. No customer service, complete lack of respect for customers and their data. MASS SPAMMERS. I receive 2 emails per day from Ann Taylor. I have tried to unsubscribe. I have sent data erasure reuqests to their privacy team. Unsubscribing with the unsubscribe link doesn't work. The privacy team does not respond. I can only assume that a company with such an approach to customers and such a disrespect for customers' data is likely selling all my data to anyone and everyone. I will NEVER shop with Ann Taylor again. It is not worth the spam and the headache.

Ordered on line and need to pay for returns. It is very inconvenience. I need to pay for shipping for stuff delivered and pay again for stuff not as expected. Will not order on line any more and it is hard to find store. I think I will say bye to Ann Taylor.

Ann Taylor is a lovely place to shop. Every time I go there and find new designs and styles according to the season. I would highly recommend it.

I visited the outlet store on my birthday with my discount voucher in hand. I was not greeted at the door like most stores. (No other customers in the store) I looked around for 30 minutes, still no greeting, no inquiry if I needed help. I found 5 items that I wanted to try on. I waited approximately 5 minutes to see if I needed to be directed to the fitting rooms. There was another woman trying on outfits and she came out into the store to get praise from the employees. I found out that she was an employee herself. (bringing the employee count up to 3) I waited at the checkout counter for approximately 3 minutes before another employee came to ring me up. She was cold and not friendly. She questioned my birthday coupon and then dismissed it as it was already in the computer. I found all three employees to be very unprofessional and lacking in customer service skills. This USED TO BE my favorite store. Sadly.

I ordered multiple full suits for an upcoming conference. I ordered about 3 weeks ahead of time. I understand there are processing and shipping delays. Everything was in stock when I ordered it. I start receiving shipments separately over a week later. I am thrilled to found pants/skirt suit! (No complaints about quality) However, the blazer is cancelled and is now completely out of stock. A few days later it is back in stock. I order it again. I also paid for expediated shipping hoping to get it tailored. I never received a shipped email so I called a couple of days later and the customer service said it is out of stock. That is it. So essentially, do not trust that these items will arrive to you if you need it for an upcoming event.